I am a sucker for organic beauty products.
Until they made the decision to close their store in Dar and open a stockist and an online store, I had long enjoyed shopping at Nuya’s Essence. I haven’t used their web store yet, but I will without a doubt do so in the future.
Photo by Kelsey Curtis on Unsplash
I visited one of the stockist stores recently. I needed my normal 2-to-3-month supply of body scrubs, cleansers, facial oils, and body lotion (if you haven’t tried it, please do).
Since I knew the old store well, I looked for an obvious sign showing Nuya’s shelf. I was surprised not to find it easily. They had been tucked behind a shelf directly in front of the entrance. This was my fault for not spotting them right away.
I asked the clerk where the products were. She initially pointed to the shelf. When I got there, I only saw a few items, mostly soaps and facial oils. I asked a store employee if that was all they had in stock. He directed me to the opposite side of the main shelf.
I found a few more items and chose what I needed. However, I still needed more. I specifically wanted the newly launched body butter cream. The lady at the counter had no idea what I was talking about. She told me what was on the shelf was all that was available.
Photo by Aurélia Dubois on Unsplash
5 Ways the Shopping Experience Has Changed
I’ve been a supporter and customer of Nuya’s Essence for the past five years, and I have no plans to stop. As a result, I feel qualified to provide my honest opinion on how the most recent modifications have affected my customer experience.
- I loved going to their shop; it turned into therapy for me. On occasion, it made me feel like a little kid in a candy store. I find it disappointing that the store has been closed.
- When I shop for nearly anything, having a person who is knowledgeable about the products and cares about them is an enormous advantage. I didn’t converse much with the shop employees at Nuya’s, but it was simple and quick to get my questions answered. Even better, they would suggest products for me to try, which made me happy.
Photo by Viktor Forgacs on Unsplash
3. Stock information is harder to get. Before, it was easy to get information about product stock. If a product was running low, I could quickly learn about it. Then, I could plan to return for what I wanted once it was restocked. This clear communication is now gone.
4. Not having a noticeable shelf/stand made the introvert in me want to cry because I had to talk to strangers (joking). The branding on the labels doesn’t stand distinctly among the sea of products from the stockist shop. Having Nuya’s branded display would be wonderful. It makes it easier to know where to get your Nuya’s goodies.
Photo by SUN STUDIO CREATIVE on Unsplash
5. Some of the products had prices that were higher than those charged at the original Nuya’s store. For instance, island coconut oil is 30% more expensive than it is in Nuya’s store, and body lotion is 20% more expensive. The chaga in me is still processing this, it makes it more difficult for me to buy in bulk.
Anyway, as I already stated, I won’t quit using Nuya’s products. I’ll do it while grumbling since girl child (me) needs a candy store. When I stop grumbling I’ll come and write an update.
Missing Photo credits: Unsplash